Terms of Service

You are solely responsible for having a lawful basis to call or text any number you upload or dial through the service. This includes maintaining your own Do-Not-Call obligations, obtaining any consent required under the Telephone Consumer Protection Act (TCPA) and applicable state law, honoring opt-outs, and controlling the content of your scripts.

Voice Tree AI provides tools — including Do-Not-Call list management and time-zone aware calling controls — to support your compliance program, but does not warrant that your use of the service is compliant. You agree to indemnify and hold Voice Tree AI harmless from claims arising out of your outbound campaigns or your use of the service.

You agree not to use the service to:

• Call or text numbers without a lawful basis or required consent;
• Represent the AI as a human when a caller asks directly whether they are speaking with an AI;
• Run deceptive scripts, or call emergency lines;
• Conduct debt collection outside the bounds of the FDCPA;
• Place political robocalls without proper registration; or
• Use the service in jurisdictions where AI-driven calling is restricted.

Several jurisdictions require disclosing that a caller is interacting with AI. You agree to keep AI-disclosure features enabled where required by law and not to disable them in order to deceive callers.

You represent that you have configured call-recording settings lawfully for every jurisdiction in which you operate, and that you will maintain any consents or disclosures those laws require.

The service is an operationally important dependency but is provided "as is." We do not guarantee uninterrupted availability. You are responsible for maintaining a call-forwarding fallback for periods of downtime. The service is not a substitute for emergency services; a life-safety situation should always be directed to 911.

To the maximum extent permitted by law, Voice Tree AI's aggregate liability arising out of or relating to the service is limited to the amounts you paid us in the twelve months preceding the claim. We are not liable for indirect, incidental, or consequential damages, including missed or mishandled calls.

Our processing of personal data on your behalf is governed by a Data Processing Addendum (DPA), available on request, which is incorporated into these Terms and includes Standard Contractual Clauses where applicable. See our Privacy Policy for how we handle data.

Fees are described at signup and on your billing page. We may update these Terms from time to time; material changes will be posted here with an updated effective date.

Questions about these Terms? Contact legal@voicetreeai.com.